love the 24/7 emergency help availability. That is huge to know I have somewhere to turn if I need help.
Editing to give actual review: Went on a destination wedding of 65 people in January to Dominican Republic, our rep was Natasha Koeing. I'm the groom. We started the planning very far out, I think maybe 8-10 months? It honestly started off pretty poorly as we had told Natasha our budget range and where we would like to stay. She told us she would find some suggestions and for us to come back. When we returned she had a list of some very beautiful resorts so we were very excited, she then told us they were all $500-$1000 out of our price range so we didn't exactly understand why she had shown us them. She became pretty useless at finding a resort after that. We researched online and found a resort we liked and told her to book it. In December my mother broke her leg and almost had to miss the trip, as soon as she found out she was able to fly she emailed Natasha asking to contact the resort and air transat to let them know she would need special seating, airport help, and a different room on the resort wheel chair accessible. Unfortunately Natasha was unable to assist in this so the mother of the groom with a broken leg was emailing the resort, and airline instead. We had told Natasha from the start we had wanted to pick all the seating and room arrangements and we had even paid extra money to do so. About 3 week before we took off we hadn't heard anything about this and had emailed her saying when do we get to pick all this. She had told us "she had already hand picked the seats for us :)" which was specifically what we had asked her not to do. She then told us that she would check if it could be changed and it turned into a whole thing causing my now wife to be filled with stress as if it wasn't stressful enough already. We eventually were able to change some seats around a bit. No information about room selection was ever given, who knows if she had hand selected that or what. On-top of that we had some people who realized they could come on the trip a little later so they decided to just book it online and they got a cheaper deal by $300 each. Moral of the story is just skip the travel agents, probably easier, cheaper, and less stress to just do it all online. I also would like to add how instead of them asking how to resolve our disappointment they add a long and incorrect story trying to justify their actions and argue them. Great customer service...
