I always use Avis for rental cars in the US, however it was Labor Day weekend and the rates were high, and other Car Rental places at Kelowna airport had attractive lower rates. I was going to book elsewhere but after reading reviews for other companies, it seemed that Avis was still the safer and better option to go with. Other reviews I read for other companies were for extra charges so I was still cautious with this rental. However, I have returned my car, received my final bill and am very happy with the whole experience at this location. My rental was for a week and I had a nice SUV. No extra surprise charges. Sandhika assisted with keys pick up and keys drop off. She was helpful, pleasant and efficient. I will not look elsewhere when I return to this location.
Great location and great prices! Sandhika gave us 5 star customer service- no upselling or pressure to get extras. Its was appreciated. Easy car renting as you expect it to be.
Just wanted to highlight some of the reasons why my experience with Kelowna Avis was so great and why I would absolutely recommend: - Sandy (at Kelowna Airport) was awesome and she saved me at least a couple of hundred dollars by telling me about booking online in advance. - When my travel plans got all messed up Sandy was there to assist immediately with suggestions and helped me out to find more info with the airline and airport staff (which she didn't have to do but did anyway) - When I had to cancel my booking because of flight cancellations Sandy helped me with all the details I needed to process a full refund. I couldn't recommend this location more. I was really happy with the service which is so important these days. I would book here again.
Excellent customer service rep at Kelowna Airport. She was awesome. Rented a portable GPS/Garmin. It wasn't current. Couldn't find our first and most important address. It was new and not in the GPS system.
Worst customer service from a woman I have ever had to deal with. She denied renting a car to my son whose license was valid, ( we checked) then when we complained to her manager she said our card didn't work which was a complete lie. I don't know how people like this stay in business and not get sued. Don't ever use these people. They are inexperienced and their staff are liars. We have now spent over 1000 dollars because of Avis's mistake and ineptitude. Its vacation with my family you screwed up .. I demand justice!
