No help. Very ignorant people who work and manage there, they were rude to us from the start and didnt explain anything about extra charges and other tidbits that we needed to know. We will never go back and will find a much better place next time.
Pre booked a car rental at kelowna Airport on arrival they ask what kind of car i wanted my response. Need a car to get me around visiting few properties. I got Mazda looked ok I drove to Vernon and pulled over for coffee and to place in all the properties navigation system and set the radio NO NAVIGATION NO RADIO SERIOUSLY I met collegue who tried to get at least a radio all that came up on the screen no speakers after several attempts we gave up who rents a car in this condition the guy tried to tell me I needed to specifically ask for navigation. and didn't believe me the radio was hooped as for cheap rates $70 for this type of garbage for 24hrs is ridiculous never renting hertz again
We have always had terrific service from the people at the counter, especially Terry. I trust Hertz and have always received the proper rental. I can say that with other companies I have rented from. Hertz Airport Kelowna is my go to car rental company. Thank you Terry for the amazing service and friendly attitude you always give.
