My father Jim just passed away in the Ethel Glen Unit. I would like to express my thanks to Brad, Andrew, Mandy, Veronica, Gisele, all the care aides and LPN`s who cared for him. Living at a distance I never realized how much he was loved until I stayed with him for his final days. They were caring and went above to make sure he was comfortable. Again thank you! That said I am giving one star to Leanne the assistant manager of Clinical Services. Before my dad started to fail she did not seem to care about his feelings. Taking things away like a small table and longer bed which he needed as a tall man. Just no compassion. Three days before my dad passed we were told he was rallying. He would be put back in his room and taken out of palliative care.. He then would be put in his wheel chair to meet with one family member An hour a day. The doctor intervened, the staff were shocked. I repeat he died 3 days later he was not eating, sips of water and was not communicating. What happened made worse what we as a family were already going through. She showed a total lack of compassion.
Had my father assessed here for dementia. Staff were great with him. I was always kept in the loop and communication was great. They helped in the facilitation of his direction from him entering to him being placed eventually in a home. Interior Health Authority did a great job through the whole process.
People don't always have a good day/week at work. My mom had a terrible experience in temporary care there. A particular staff member was speaking terribly rude both to and about patients who could not use the washroom for themselves and would mess their diapers. "It smells like $#!t in here" and other derogatory comments and do nothing to help. However, my mother in law has been there about 6 months and has been receiving great care. Including an over dosed prescription by a hospital physician being noticed and corrected by the nursing staff. It's not an easy place to be or work. Staff and visitors need to bring their good attitudes to make it a brighter day for everyone. Cute kids, puppies and cheerful visitors boost the atmosphere. Good job Ethel Glen!
Horrible..... dont leave your loved ones here, my grandmother was placed at cottonwoods while we found her a permanent senior home. She has dementia not only did they keep her heavily sedated majority of the time (she would sit there looking dazed not responsive), she did not feel safe at all there, it was apparent when she tried to escape, they did some embarrassing stuff to her too you could see the fear in her eyes.... most of the staff were arrogant and rude, we just had a horrible experience! Would NEVER recommend cottonwoods.... this place is already known as the worst seniors care home in kelowna and theres a reason for that save your loved ones the trauma of being here.....something needs to be done about this place! My grandmother has since been placed in another seniors home and shes much happier, not sedated at all and has not tried to escape and the workers are awesome! So just goes to show you!
