Excellent fast service very professional and informative. I have no hesitation in recommending Doug to anyone. He was quick and careful with the stove and cleaned up everything when completed. Great service and value!
******** UPDATE: Since posted, the owner of the company has contacted me, come to my house to repair the dishwasher and has found and fixed the issues that caused problems. He tells me he is also adressing the customer service issues I had. See below original posting. Extremely poor Customer service and did not fix problem I brought my dishwasher in May. Dropped it on a Thursday or Friday because of low pressure problem (Glasses on top rack barely get splashed). They did not have me sign any paperwork or anything, did not note the problem. The tech told me he would look at it on Monday. A week later I still did not get any answer. They told me they were waiting for a part and would not call me back despite many requests. After a week and a half of no answer, I decided to show up to the place to get an answer. They told me they would have it fixed the next day. I came to pick up the next day, they told me they had changed the gasket. I asked about the pressure and the tech told me he was not aware of that problem!!! There never was a part to come, they just made that up to stall. They never wrote down the problem, and no one had bothered to phone me to ask what the problem was. I had to leave the dishwasher another day to be told that they could not find any problem with the dishwasher. They only gave me some dishwasher tips and tricks (That part was somewhat useful, but I could have gotten that on any youtube video). After $110.00 I paid for the gasket, the problem has not been fixed. After trying the dishwasher for two months, it is no better than before I left it there. In all my dealing with them, they only phoned me once, despite many pleas to call me and give me an update. This repair store has extremely poor customer service and wasted my time and money without fixing the problem
Had Doug look at a fridge freezer problem. He misdiagnosed the problem and the part needed. He never conducted any tests.Psychic? New part he installed did not solve the problem. Messages left. Phone calls were not returned. I do not recommend and would never use again.Think twice before you roll the dice !
